Privacy Policy
Effective Date: 17 July 2024
Last Updated: 8 August 2026
1. Who We Are
This Privacy Policy applies to the website and digital services operated by Barco Packaging Solutions (Pty) Ltd, including our website, online forms, customer communications, and integrations with third-party platforms such as Meta and WhatsApp.
| Company Information | Details |
|---|---|
| Registered Name | Barco Packaging Solutions (Pty) Ltd |
| Registration Number | 2024/0497 |
| Website | www.barconamibia.com |
| Postal Address | PO Box 5684, Windhoek, Namibia |
| Physical Address | 98 Nickel Street, 8 Kingland Park, Windhoek, Namibia |
| info@barconamibia.com | |
| Telephone | +264 81 388 7837 |
Barco Packaging Solutions (Pty) Ltd supplies packaging products to businesses throughout Namibia, including restaurants, cafés, caterers, retailers, industrial companies and agricultural businesses.
We are committed to protecting the privacy and security of personal information entrusted to us. This Privacy Policy explains what information we collect, how we use it, when we may share it, how we protect it, and how you may request access to or deletion of your information.
2. Scope of This Privacy Policy
This Privacy Policy applies when you visit www.barconamibia.com, complete a form on our website, request a quotation, place an order, communicate with us by email, telephone or WhatsApp, interact with our social media accounts, or otherwise provide personal information to Barco Packaging Solutions (Pty) Ltd.
By using our website or communicating with us, you acknowledge the practices described in this Privacy Policy.
3. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us. This may include your name, company name, email address, telephone or mobile number, physical or delivery address, billing details, quotation or order information, correspondence, enquiries and other information you provide when communicating with us.
If you communicate with us through WhatsApp or another messaging service, we may also receive information such as your mobile number, profile or display name, messages, files or images you choose to send, message timestamps and other information made available through the relevant messaging platform.
Website and Technical Information
When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, device type, operating system, pages viewed, referring website, approximate location based on IP address, dates and times of visits, and website interaction information.
We use this information to maintain website security, understand how our website is used and improve its functionality and performance.
4. How We Use Your Information
We may use your information to respond to enquiries, prepare quotations, process and fulfil orders, arrange deliveries, provide customer support, maintain customer and supplier records, manage accounts and payments, communicate regarding products and services, improve our website and customer service, prevent fraud or misuse, maintain security, comply with legal and regulatory requirements, and operate our business.
Where appropriate and permitted, we may also send customers information about products, promotions, stock availability or other relevant business communications.
You may ask us to stop sending marketing communications at any time.
5. Meta Platforms and WhatsApp Business Platform
Barco Packaging Solutions (Pty) Ltd may use products and services provided by Meta Platforms, Inc., WhatsApp LLC and their affiliates, including the WhatsApp Business Platform, to communicate with customers and operate certain digital services.
When you communicate with Barco Packaging through WhatsApp, information may be transmitted between you, Meta or WhatsApp, Barco Packaging and our authorised technology providers.
Depending on the services used and the permissions provided, information received through Meta or WhatsApp may include your telephone number, WhatsApp profile or display name, messages and enquiries sent to us, documents or media you choose to send, timestamps, message delivery information and other identifiers or information permitted by Meta or WhatsApp.
We use information obtained through Meta and WhatsApp only for legitimate business purposes connected with our relationship with you, including responding to enquiries, providing quotations, processing orders, providing customer support, sending requested information, communicating regarding deliveries or accounts, and improving our customer service.
Meta Platform Data
Where we receive information through Meta products or APIs, we will process that information in accordance with this Privacy Policy and applicable Meta platform requirements.
Barco Packaging Solutions (Pty) Ltd does not sell or rent personal information obtained through Meta or WhatsApp.
We do not use Meta Platform data for purposes that are unrelated to the services for which the information was provided or authorised.
Access to information received through Meta or WhatsApp is restricted to authorised employees and service providers who require access for legitimate business or technical purposes.
Meta, WhatsApp and other third-party platforms may independently collect and process information in accordance with their own privacy policies and terms. Their processing activities are controlled by those organisations and not by Barco Packaging Solutions (Pty) Ltd.
6. Odoo and Other Technology Providers
We may use third-party technology providers to operate our website, customer relationship management systems, accounting systems, communications and other business systems.
This may include Odoo, Meta, WhatsApp, hosting providers, email providers, security providers and other service providers used to operate Barco Packaging’s systems.
Where these providers process personal information on our behalf, we take reasonable steps to ensure that the information is processed only for authorised purposes and is appropriately protected.
Some service providers may process or store information outside Namibia. Where this occurs, we take reasonable steps to ensure that appropriate safeguards are applied.
7. Contact Forms
Information submitted through forms on barconamibia.com is used to respond to enquiries, prepare quotations, communicate with customers and provide our products and services.
Information submitted through contact forms will not be sold to third parties.
Information may only be made available to Barco Packaging Solutions (Pty) Ltd personnel and authorised service providers where access is necessary to provide our services or operate our systems.
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate correctly, remember preferences, improve the user experience, measure website traffic and assist with website security.
Cookies are small files stored on your device by a website.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.
Where required, we will obtain consent before using non-essential cookies or similar tracking technologies.
9. Marketing Communications
Where you have provided consent, requested information from us, or where otherwise permitted, we may contact you regarding Barco Packaging products, services, promotions or relevant business information.
Marketing communications may be sent by email, telephone, SMS, WhatsApp or other appropriate communication channels.
You may withdraw your consent or request that marketing communications stop at any time by contacting us at info@barconamibia.com or by informing us through the communication channel concerned.
10. Sharing and Disclosure of Information
We do not sell personal information.
We may share personal information with authorised service providers that assist us with website hosting, information technology, business software, customer communications, accounting, delivery, security and related services.
This may include service providers such as Meta, WhatsApp, Odoo and other suppliers necessary for the operation of our business.
We may also disclose information where required by applicable law, a court order, regulatory authority or other lawful request, or where reasonably necessary to protect the rights, property, systems or safety of Barco Packaging, our customers or others.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business and transaction records, or to comply with legal, accounting, tax or regulatory obligations.
When information is no longer required, we may securely delete, anonymise or otherwise dispose of it.
12. Security of Your Information
Barco Packaging Solutions (Pty) Ltd uses reasonable technical and organisational security measures intended to protect personal information against unauthorised access, loss, alteration, misuse or disclosure.
These measures may include access controls, account security, website security services, system permissions, backups and other technical safeguards.
However, no website, electronic communication system or internet-based service can be guaranteed to be completely secure.
13. Your Personal Information
Subject to applicable law and legitimate business or legal retention requirements, you may contact us to request access to personal information we hold about you, correction of inaccurate information, deletion of information, withdrawal of marketing consent, or information regarding how your personal information is being used.
We may need to verify your identity before processing certain requests.
14. Data Deletion Requests
You may request deletion of personal information held by Barco Packaging Solutions (Pty) Ltd, including information received through our website, Meta platforms or WhatsApp Business services.
To request deletion, send an email to:
Please use the subject:
Data Deletion Request
Include sufficient information for us to identify the relevant records, such as your name, company name, email address or mobile/WhatsApp number associated with your communications with Barco Packaging.
We may contact you to verify your identity before completing the request.
Once verified, we will delete or anonymise personal information that we are not required to retain for legitimate business, accounting, contractual, regulatory or legal purposes.
Where certain records must legally or legitimately be retained, they will be restricted to the purpose for which retention is required and deleted when the applicable retention period expires.
We will confirm the outcome of your request using the contact details you have provided.
15. Removing Meta or WhatsApp Data
If you have interacted with Barco Packaging through a Meta service or the WhatsApp Business Platform and would like information associated with that interaction removed from Barco Packaging’s systems, you may submit a Data Deletion Request using the procedure above.
You may also manage permissions, privacy preferences and connected applications directly through the applicable Meta or WhatsApp account settings.
Deleting information from Barco Packaging’s systems does not necessarily delete information independently held by Meta, WhatsApp or another third-party provider. Any information controlled independently by those providers is subject to their own privacy policies, account settings and data deletion procedures.
16. Third-Party Websites and Services
Our website may contain links to third-party websites, social networks, payment platforms or other external services.
Barco Packaging Solutions (Pty) Ltd does not control the privacy practices of those third parties.
We recommend reviewing the privacy policy of any external website or service before providing personal information.
17. Children’s Privacy
Our website and services are intended primarily for businesses and adult customers and are not directed at children.
We do not knowingly collect personal information from children where such collection would be inappropriate or unlawful.
If we become aware that personal information relating to a child has been collected inappropriately, we will take reasonable steps to remove it.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology providers, Meta or WhatsApp integrations, legal requirements or privacy practices.
The latest version will be published on www.barconamibia.com and the “Last Updated” date at the top of this policy will be amended accordingly.
19. Contact Us
If you have questions, concerns, requests or complaints relating to this Privacy Policy or the way Barco Packaging Solutions (Pty) Ltd handles personal information, please contact us:
Barco Packaging Solutions (Pty) Ltd
98 Nickel Street
8 Kingland Park
Windhoek, Namibia
Postal Address: PO Box 5684, Windhoek, Namibia
Email: info@barconamibia.com
Telephone: +264 81 388 7837
Website: www.barconamibia.com
